FAQ

Last updated: August 25, 2026

Which products are available?

The assortment includes face care, body treatments, sun protection, eye and lip items, and coordinated routines.

Where are accepted payments listed?

Checkout displays the payment choices actually available for the purchase.

What are the usual timeframes?

Handling is generally 1–2 business days and estimated shipping is 3–5 business days after dispatch. Arrival timing is not promised.

Does every order ship free?

No general promise is made; checkout determines free-shipping eligibility.

May I return a non-defective selection or ask for an exchange?

Yes, if authorization is requested within 30 days of delivery. A preference or wrong-choice return must remain new, unused, and complete with original packaging, tags, and accessories.

How is the parcel returned?

Mail it after approval using the free return label included in the original package. No restocking fee is charged.

How are order problems handled?

For damaged, faulty, incorrect, or missing merchandise, provide the order number, checkout email, details, and relevant images or video.

How fast is an approved refund?

It is processed within 10 days and sent to the original payment method.

How do I reach support?

The contact section below can be used for order, product, shipping, payment, privacy, return, or policy questions.

What about Cookies and analytics?

Essential Cookies can be required for the site. Optional analysis or ad-performance measurement may be used when enabled and controlled as applicable.